Terms & Conditions
These Terms & Conditions ("Terms") govern your use of Yejoye (yejoye.com) and the purchase of our custom mascot costume products. By placing an order, you agree to these Terms.
1. Order Placement & Confirmation
Customers must provide accurate size measurements, valid contact information, and a complete shipping address when placing an order. For fully customized products, customers must also provide the required design details, such as drawings, reference images, and style preferences.
Products Other Than Fully Customized Products
For all products other than fully customized products, production begins as soon as the order is placed and the required payment has been successfully received through a payment method available at checkout. No separate email confirmation of order details is required before production begins.
Please review your selected product, size, available options, and shipping details carefully before placing your order. Once production begins, changes are not accepted unless agreed in writing.
Fully Customized Products
Fully customized products require email confirmation of the custom design and order details before production begins. After receiving your customization request, we will send an order confirmation email within 2 working days, including order details, total price, production time, and payment instructions.
A fully customized order is confirmed only after the customer approves the order details by email and the required payment (full payment or deposit) has been successfully received through a payment method available at checkout. Production begins once both requirements have been met. Once confirmed, changes are not accepted unless agreed in writing.
2. Production & Communication
- Standard production time: 5–7 working days
- Complex designs may require additional time
For products other than fully customized products, the production period is calculated from the date the order is placed and the required payment is successfully received.
For fully customized products, the production period is calculated from the date the customer approves the order details by email and the required payment is successfully received. The time spent confirming custom order details is separate from the production period.
During production:
- We provide progress updates (photos/videos)
- For fully customized products, customers may give feedback within 2 working days of receiving a request for feedback
Final product approval by email is required only for fully customized products. These products will be shipped after the customer approves the final product and any outstanding balance has been paid.
All other products will be prepared for shipment after production and quality inspection are completed and any outstanding balance has been paid. Customer approval of the final product is not required.
For fully customized products, delays in providing required information, feedback, or approval will extend the production and/or dispatch schedule accordingly, and the estimated delivery date will be adjusted.
3. Payment Terms
- We accept PayPal, major credit and debit cards, Google Pay, and Apple Pay, subject to availability at checkout.
- Credit and debit card payments can be completed through PayPal without a PayPal account when guest checkout is available.
- Google Pay and Apple Pay will appear as payment options when supported by your device, browser, country or region, and checkout. Available payment methods may also vary by currency and transaction eligibility.
- Payments are processed securely by the payment provider you select. We do not receive or store your full card number, wallet credentials, payment-account password, or verification code.
For large orders:
- 50% deposit + 50% balance before shipment
For standard orders:
- Full payment required before production
4. Shipping & Delivery
- Products other than fully customized products: Orders are shipped within 2 working days after production and quality inspection are completed and any outstanding balance has been paid. No final product confirmation from the customer is required.
- Fully customized products: Orders are shipped within 2 working days after the customer approves the final product by email and any outstanding balance has been paid.
- Tracking information will be provided after shipment
Shipping options:
- Free Standard Shipping: 10–15 working days
- Express Shipping: USD $100 (5–7 working days)
Shipping times are estimated from the date of dispatch. They do not include production time, the dispatch preparation period of up to 2 working days, or any required confirmation time for fully customized products.
The estimated total delivery time consists of production time, dispatch preparation time, and shipping time. Fully customized products also require time for order-detail confirmation and final product approval.
All orders are shipped with duties and taxes included (DDP). Customers are not required to pay additional customs fees.
Delivery delays caused by external factors such as customs inspection or logistics issues are beyond our control.
5. Returns, Refunds & Exchanges
Due to the custom nature of our products, we accept returns only for defective products.
Returns
Eligible return cases include:
- Manufacturing defects
- Shipping damage
- Incorrect product caused by seller error
Return requests must be submitted within 3 days of delivery.
Exchanges
We support exchanges for eligible cases.
We prioritize replacement solutions (re-production or re-shipping) before refunds whenever applicable.
Refunds
Refunds are provided only if the issue cannot be resolved by replacement.
Refunds will be issued to the original payment method and processed within 3 working days after approval or after receiving the returned item (if required). The time required for the refunded amount to appear in your account is determined by your payment provider.
6. Customer Responsibilities
- Providing accurate size measurements
- Reviewing all product selections and order details before placing an order
- For fully customized products, reviewing and approving the custom order details and final product by email
- Ensuring the shipping address is correct and complete
We are not responsible for issues caused by incorrect information provided by the customer.
7. Intellectual Property
Customers must ensure that all provided designs, logos, drawings, or reference materials do not infringe the intellectual property rights of any third party.
Any legal responsibility arising from design infringement shall be borne by the customer.
8. Limitation of Liability
Our liability is limited to the total amount paid for the order. We are not responsible for indirect losses such as event delays, business interruption, or other consequential losses.
9. Updates to These Terms
We may update these Terms & Conditions from time to time. Updated versions will be posted on our website and take effect immediately unless otherwise stated.
10. Governing Law
These Terms & Conditions are governed by the laws of the People’s Republic of China.
11. Contact Information
Email:
sale@yejoye.com
Phone: +86 15161624051
Address:
Room 427, Building 10, Shimao Commercial Plaza, Sanjing Street, Xinbei District,
Changzhou, Jiangsu Province, China