Terms & Conditions
These Terms & Conditions ("Terms") govern your use of Yejoye (yejoye.com) and the purchase of our custom mascot costume products. By placing an order, you agree to these Terms.
1. Order Placement & Confirmation
To place an order, customers must provide:
- Custom design details (drawings, reference images, style preferences)
- Accurate size measurements
- Valid contact information and shipping address
After receiving your request, we will send an order confirmation email within 2 working days, including order details, total price, production time, and payment instructions.
An order is confirmed only after customer approval of the order details and payment (full or deposit) is completed via PayPal. Once confirmed, changes are not accepted unless agreed in writing.
2. Production & Communication
- Standard production time: 5–7 working days
- Complex designs may require additional time
During production:
- We provide progress updates (photos/videos)
- Customers may give feedback within 2 working days
Shipment will only be arranged after customer approval of the final product.
3. Payment Terms
- All payments are processed securely via PayPal
- We accept credit cards, debit cards, and PayPal account payments
- We do not store or have access to your payment details
For large orders:
- 50% deposit + 50% balance before shipment
For standard orders:
- Full payment required before production
4. Shipping & Delivery
- Orders are shipped within 2 working days after final confirmation
- Tracking information will be provided after shipment
Shipping options:
- Free Standard Shipping: 10–15 working days
- Express Shipping: USD $100 (5–7 working days)
All orders are shipped with duties and taxes included (DDP). Customers are not required to pay additional customs fees.
Delivery delays caused by external factors such as customs inspection or logistics issues are beyond our control.
5. Returns, Refunds & Exchanges
Due to the custom nature of our products, we accept returns only for defective products.
Returns
Eligible return cases include:
- Manufacturing defects
- Shipping damage
- Incorrect product caused by seller error
Return requests must be submitted within 3 days of delivery.
Exchanges
We support exchanges for eligible cases.
We prioritize replacement solutions (re-production or re-shipping) before refunds whenever applicable.
Refunds
Refunds are provided only if the issue cannot be resolved by replacement.
Refunds will be processed within 3 working days after approval or after receiving the returned item (if required).
6. Customer Responsibilities
- Providing accurate size measurements
- Reviewing all order details before confirmation
- Ensuring the shipping address is correct and complete
We are not responsible for issues caused by incorrect information provided by the customer.
7. Intellectual Property
Customers must ensure that all provided designs, logos, drawings, or reference materials do not infringe the intellectual property rights of any third party.
Any legal responsibility arising from design infringement shall be borne by the customer.
8. Limitation of Liability
Our liability is limited to the total amount paid for the order. We are not responsible for indirect losses such as event delays, business interruption, or other consequential losses.
9. Updates to These Terms
We may update these Terms & Conditions from time to time. Updated versions will be posted on our website and take effect immediately unless otherwise stated.
10. Governing Law
These Terms & Conditions are governed by the laws of the People’s Republic of China.
11. Contact Information
Email: sale@yejoye.com
Phone: +86 15161624051
Address: Room 427, Building 10, Shimao Commercial Plaza, Sanjing Street, Xinbei District, Changzhou, Jiangsu Province, China