Return&Refund Policy

Refund & Return Policy

As all products at Yejoye (yejoye.com) are custom-made, we only accept returns for defective products and provide exchange solutions where applicable.

1. Eligibility for Returns (Defective Products Only)

We accept returns only under the following conditions:

Manufacturing Defects: The product has quality issues that do not match the confirmed order, such as unstitched seams, incorrect fabric or color, or defective components.
Shipping Damage: The product is damaged during delivery. Customers must provide photos/videos of the outer package and the damaged product as proof.
Incorrect Product (Seller Error): The delivered product does not match the confirmed design, size (when correct measurements were provided), or agreed specifications.

2. Non-Returnable Situations

We do not accept returns in the following cases:

Change of mind after order confirmation
Incorrect size due to inaccurate measurements provided by the customer
Damage caused by improper use after delivery
Minor differences that do not affect usability, such as slight color variation
Delays caused by shipping carriers or customs clearance

3. Return Request Timeframe

Customers must contact us within 3 days of receiving the product
Requests submitted after this period may not be accepted

4. Return & Verification Process

Submit Request:
Email us at sale@yejoye.com and include your order number and a description of the issue.
Provide Evidence:
Within 48 hours, please provide clear photos/videos showing the issue.
Review Process:
We will review your request within 3 working days.

5. Exchanges

We support exchanges for eligible cases.

We prioritize replacement solutions before refunds whenever applicable, including:

Free re-production
Free re-shipping

In most cases, replacement is the preferred solution to ensure customer satisfaction.

6. Return Shipping

If the issue is caused by Yejoye (defect, shipping damage, or wrong product), return shipping cost will be covered by us.
If a return is exceptionally approved under other conditions, return shipping cost will be borne by the customer.

7. Refund Policy

Refunds are only provided when replacement is not feasible or the issue cannot be resolved.
Refund Processing Time: Refunds will be issued within 3 working days after approval or after receiving the returned item (if required).
Refunds will be made to the original payment method (e.g., PayPal).

8. Important Notes

All products are custom-made and confirmed before production, which limits return eligibility.
Customers are encouraged to carefully review all details before final confirmation.