Refund & Return Policy

1. Eligibility for Returns (Defective Products Only)

We accept returns only under the following conditions:

• Manufacturing Defects: The product has quality issues that do not match the confirmed order, such as unstitched seams, incorrect fabric or color, or defective components.
• Shipping Damage: The product is damaged during delivery. Customers must provide photos or videos of the outer package and the damaged product as evidence.
• Incorrect Product (Seller Error): The delivered product does not match the confirmed design, size (when correct measurements were provided), or agreed specifications.

2. Non-Returnable Situations

We do not accept returns in the following cases:

• Change of mind after order confirmation
• Incorrect size due to inaccurate measurements provided by the customer
• Damage caused by improper use after delivery
• Minor differences that do not affect usability, such as slight color variation
• Delays caused by shipping carriers or customs clearance

3. Return Request Timeframe

• Customers must contact us within 3 days of receiving the product
• Requests submitted after this period may not be accepted

4. Return & Verification Process

1. Submit Request:
   Email us at sale@yejoye.com and include your order number and a detailed description of the issue.
2. Provide Evidence:
   Within 48 hours, please provide clear photos or videos showing the issue, product condition, and outer packaging where applicable.
3. Review Process:
   We will review your request within 3 working days.

5. Exchanges

We support exchanges for eligible cases.

We prioritize replacement solutions before refunds whenever applicable, including:

• Free re-production
• Free re-shipping

In most cases, replacement is the preferred solution to ensure customer satisfaction.

6. Return Shipping

• If the issue is caused by Yejoye, including a manufacturing defect, shipping damage, or an incorrect product, the return shipping cost will be covered by us.
• If a return is exceptionally approved under other conditions, the return shipping cost will be borne by the customer.

7. Refund Policy

• Refunds are only provided when replacement is not feasible or the issue cannot be resolved.
• Refund Processing Time: Refunds will be issued within 3 working days after approval or after receiving the returned item, if a return is required.
• Refunds will be issued to the original payment method, such as PayPal. The time required for the funds to appear may depend on the payment provider.

8. Important Notes

• All products are custom-made and confirmed before production, which limits return eligibility.
• Customers are encouraged to carefully review all design, size, color, and customization details before final confirmation.

9. Contact Information