1. Do you accept custom mascot costume designs?

Yes, we specialize in creating custom mascot costumes based on your designs. You can send your design drawings, reference images, or detailed requirements to sale@yejoye.com. Our team will review your requirements and confirm the feasibility, design details, and order terms with you before production begins.

2. What is the production lead time for custom mascot costumes?

Estimated production lead times vary by season:

• Off-season: 5–10 working days.
• Peak season: 10–15 working days. Please plan ahead during periods of high order volume.

Note: Production lead time begins after the design is approved and the agreed deposit is received. The estimated times above do not include shipping. We will confirm the estimated production schedule for your order and keep you updated with production photos.

3. How do you ensure the mascot costume fits properly?

We customize each mascot costume based on the performer’s height and body measurements to help ensure a comfortable and appropriate fit.

When placing your order, please provide the performer’s height and, where possible, chest, waist, hip, and shoulder measurements. If you only have the performer’s height, our team can recommend a size based on our production standards and advise whether additional measurements are needed.

4. What payment methods do you accept?

We accept PayPal, major credit and debit cards, Google Pay, and Apple Pay, subject to availability at checkout.

Credit and debit card payments can be completed through PayPal without a PayPal account when guest checkout is available. Google Pay and Apple Pay will appear as payment options when supported by your device, browser, country or region, and checkout.

For custom orders, the deposit and payment schedule will be agreed upon before production begins. We will provide photos or videos for your review before the remaining balance is due. Full payment is required before shipping.