1. Do you accept custom designs or provide design services?
Yes, we specialize in custom mascot costumes based on your designs. You can send your design drawings, reference images, or detailed requirements to our official email: sale@yejoye.com. Our team will confirm the feasibility with you and start the customization process after reaching an agreement.
2. What is the production lead time for custom mascot costumes?
The production cycle varies slightly by season:
Off-season: 5-10 working days (sufficient production capacity, faster delivery)
Peak season: 10-15 working days (high order volume, please plan ahead)
Note: The lead time starts after the design is confirmed and the deposit is received. We will keep you updated on the production progress with real-time photos.
3. How do you ensure the mascot costume fits perfectly?
We customize each mascot costume based on the performer’s height and body measurements to ensure a comfortable and perfect fit. You can provide detailed size data (such as height, bust, waist, hip, shoulder width, etc.) when placing the order, or simply inform us of the performer’s height — our professional team will design the most suitable size according to industry standards and rich experience.
4. What payment methods do you accept?
We accept PayPal payments for global transactions, which is safe, convenient, and widely recognized. We adhere to the principle of "customer satisfaction first" — the final payment can be completed after you confirm the production progress and are satisfied with the product details (via photos/videos), ensuring your rights and interests are fully protected.
Need further assistance?
If you have other questions about customization, logistics, materials, or after-sales service, please feel free to contact us via:
Email: sale@yejoye.com
Phone: +86 15161624051
Website: yejoye.com