Custom & Import Tax

Duties & Taxes Policy

At Yejoye (yejoye.com), we aim to provide a transparent and worry-free international shipping experience for all custom mascot costume orders.

1. Duties & Taxes Included (DDP)

All orders are shipped under a Delivered Duty Paid (DDP) arrangement. This means that import duties and taxes are included in your order, and customers are generally not required to pay additional fees upon delivery.

We prepare all necessary shipping documentation (such as commercial invoices) to assist with customs clearance and reduce the likelihood of additional charges.

2. Unexpected Customs Charges

In rare cases, due to local customs policies or inspection procedures, additional import duties or taxes may still be charged by the destination country.

If this occurs, we offer a reimbursement process as outlined below:

Reimbursement Process

Keep Official Invoice:
Ensure the tax invoice includes your order number, tax amount, and official customs stamp.
Submit Request:
Email us at sale@yejoye.com within 7 working days, including:
- Invoice photo
- Order number
- Your PayPal account (for refund)
Review & Refund:
We will review your request within 3 working days. Once approved, the full tax amount will be refunded to your PayPal account within 5 working days.

3. Important Notes

Reimbursement applies only to official import duties or taxes charged by customs authorities.
Additional handling or service fees charged by logistics providers are not included unless clearly stated on the official customs invoice.
Requests submitted after 7 working days or with incomplete documentation may not be accepted.