Payment Policy
At Yejoye (yejoye.com), we provide secure and reliable payment options for all custom mascot costume orders. Currently, all payments are processed through PayPal, a trusted global payment platform that protects both buyers and sellers.
1. Accepted Payment Methods
We accept payments exclusively through PayPal, which supports the following methods:
- Credit Card: You can pay using major international credit cards (Visa, MasterCard, American Express, etc.) via PayPal. No PayPal account is required.
- Debit Card: Debit cards with Visa or MasterCard logo are also supported through PayPal, with the same secure process.
- PayPal Account: If you already have a PayPal account, you can log in and complete the payment directly.
2. Payment Process
- After confirming your custom design, order details, and total price, we will send a PayPal payment link or invoice to your email (sale@yejoye.com).
- Click the link or open the invoice to access PayPal’s secure payment page.
- Choose your preferred payment method (credit card, debit card, or PayPal account) and complete the transaction.
- Once payment is successful, both you and our team will receive a confirmation from PayPal.
- Production will begin after payment confirmation. For large orders, deposit arrangements can be discussed in advance.
3. Payment Security
- All payments are processed securely through PayPal. We do not collect or store your credit card or debit card information.
- Yejoye will never request your payment details (such as card numbers or passwords) via email or other channels.
- PayPal provides buyer protection and secure transaction processing to ensure safe payments.
4. Customer Support
If you have any questions about your payment or order before or after payment, please contact us:
Email: sale@yejoye.com
Phone: +86 15161624051
If you experience any issues during payment (such as payment failure or inability to access the payment link), our support team will assist you promptly.