Order Cancellation

Order Cancellation Policy

As all products at Yejoye (yejoye.com) are custom-made, order cancellations are subject to the time elapsed since order confirmation and the stage of production.

1. Cancellation Timeframe & Conditions

Cancellation requests are handled based on the time since order confirmation (after payment or deposit is received):

Within 48 hours:
Orders can be cancelled free of charge. A full refund will be issued to the original payment method.
48 hours to 5 days:
Production may have started (such as material preparation or initial manufacturing). A partial refund of 80% of the total order amount will be issued.
5 days to 10 days:
Production is largely completed. A partial refund of 50% of the total order amount will be issued.
After 10 days:
Orders cannot be cancelled, as production is completed or near completion.

2. Cancellation Process

Submit Request:
Email us at sale@yejoye.com and include:
- Order number
- Customer name
- Reason for cancellation (brief explanation)
Confirmation:
We will review your request and confirm cancellation eligibility within 1 working day.
Refund Processing:
If approved, the refund will be issued to your original payment method (such as PayPal) within 3–5 working days.

3. Important Notes

Cancellation time is calculated based on the order confirmation time, not the initial inquiry time.
For deposit-based orders, the same refund percentage applies to the deposit amount.
Once the order has entered the shipping stage, cancellation is no longer possible.
For delivered products, please refer to our Refund & Return Policy.