Privacy Policy

Yejoye (Website: yejoye.com, hereinafter referred to as "we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and custom mascot costume services, as well as your rights regarding that information.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We only collect personal information necessary to provide and improve our services, including:

• Contact Information: such as your name, email address, phone number, and shipping address, so we can communicate with you regarding your order, production progress, and delivery.
• Customization Information: including design files, mascot drawings, reference images, performer size data, and order requirements such as style, color, and material preferences. This information is used solely for creating your custom mascot costume.
• Payment Information: payments are processed through PayPal. We do not directly collect or store your credit card or debit card information. We only receive payment confirmation and transaction details necessary to verify payment status.
• Website Usage Information: such as browser type, device type, pages visited, and access time. This information helps us improve website performance and user experience.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Processing and fulfilling your custom mascot costume orders
• Communicating with you about design confirmation, production updates, shipping, and after-sales support
• Verifying payment status and helping prevent fraudulent transactions
• Responding to inquiries and improving customer service
• Complying with applicable laws, regulations, or legal obligations

3. Cookies and Website Analytics

We may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience. These technologies help us understand how visitors use our website and allow us to improve our services.

By continuing to use our website, you consent to our use of cookies and similar technologies unless you disable them through your browser settings.

4. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information, including:

• Storing data on secure systems with restricted access
• Limiting access to authorized staff only
• Using confidentiality requirements for employees handling customer information
• Regularly reviewing and updating our security measures

When sending design files or sensitive information by email, we recommend using password-protected compressed files whenever possible for additional security.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following situations:

• With your consent: when you explicitly agree to the sharing of your information
• With service providers: such as logistics companies for delivery and PayPal for payment processing, only to the extent necessary to provide services
• For legal reasons: when disclosure is required by law, regulation, legal process, or government request

6. Data Retention

• Order-related information: retained for up to 1 year after the order is completed for after-sales support and legal compliance purposes
• Non-identifiable website usage information: retained for up to 6 months

We do not keep personal data longer than necessary. After the retention period, your information will be securely deleted or anonymized, unless a longer retention period is required by law.

7. Your Rights

You may have the following rights regarding your personal information:

• Right to Access: request access to the personal information we hold about you
• Right to Correction: request correction of inaccurate or incomplete information
• Right to Deletion: request deletion of your personal information where applicable
• Right to Withdraw Consent: withdraw your consent to certain uses of your information

We usually respond to privacy-related requests within 7 working days. To protect your information, we may need to verify your identity before processing your request.

8. International Users

If you are located in the European Economic Area (EEA) or other regions with data protection laws, you may have additional rights under applicable laws. You may contact us at any time to request access, correction, or deletion of your personal information.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functions. Updated versions will be posted on this page with immediate effect unless otherwise stated. We encourage users to review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: sale@yejoye.com
Phone: +86 15161624051
Address: Room 427, Building 10, Shimao Commercial Plaza, Sanjing Street, Xinbei District, Changzhou, Jiangsu Province, China